Our Mission, Customer Service Principles and Current Initiatives
To reach staff in Human Resources, see our Contact page, or use the Staff Directory.
Our Vision, Mission and Values
Our Customer Service Principles
UC Berkeley's
Principles of Community
Our Vision, Mission and Values
HR Vision
To be recognized as delivering the best human resources services in higher education.
HR Mission
To help the campus find, develop, motivate and keep an excellent and inclusive workforce.
HR Values
"CITE": Commitment, Integrity, Teamwork, Excellence
Note: As a public employer we are guided by principles of community, law, policy, our campus values, and the recognition of our responsibilities as stewards of the public trust.
Integrity |
We behave honestly, ethically, reliably, and sincerely in all actions. |
Continuous improvement |
We look for ongoing ways to improve and evaluate our work, and we continue to increase our skills and knowledge. |
Respect |
We show consideration, fairness, courtesy, and regard for others. |
Communication |
We encourage proactive, civil, and honest two-way communications. |
Excellence |
We deliver programs, products, and services at the highest standards. |
Innovation |
We encourage originality, imagination, and flexibility in thinking, planning, and delivering programs and services. |
Accountability |
We take responsibility for our actions and tasks. |
Customer focus |
We are committed to meeting customer needs through the highest level of advocacy, responsiveness, accuracy, and respectful interactions. |
Leadership |
We demonstrate professionalism, fairness, advocacy, and collaborative behavior in our internal operations and campus activities. |
Diversity |
We appreciate and actively promote differences of all kinds. |
Our Customer Service Principles
We are committed to meeting customer needs by providing the highest level of service possible. After any interaction, we want our customers and co-workers to feel that they were respected, fairly treated, listened to, and involved. We want them to feel that they have been provided with highly responsive and excellent service and that they can continue to trust our organization. We will:
- Treat every co-worker and customer ethically and with friendliness,
care, respect, and integrity.
- Deal with underlying issues of the customer, not just surface
ones, and provide services that are practical and workable.
- Demonstrate a willingness to be of service by responding to customers
in a timely manner with accurate, thorough information.
- Promote harmony, unity, and teamwork within Human
Resources.
- Offer campus and department leadership that promotes excellence,
diversity, autonomy, creativity, and productivity.
- Seek and promote professional development to enhance performance.
- Be creative in the use and development of resources.