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Human Resources, University
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Human
Resources Management System
Troubleshooting and Reporting
HR-BAIRS Problems
I need access to HR-BAIRS reporting.
I've run HR-BAIRS reports before, but now the system doesn't
seem to be working!
- If
someone else with whom you work regularly has access to HR-BAIRS,
a useful first step, if possible, is to see whether that person
can access HR-BAIRS or not. If s/he can, the problem you are
experiencing is particular to your workstation or your HR-BAIRS
account. Otherwise, it could indicate a more generalized problem.
- If
the problem seems to be particular to your account or workstation,
you can try any or all of the following to help isolate the problem:
- See
if another HR-BAIRS user can access reports from your workstation.
If so, the problem is your HR-BAIRS account, not your workstation.
- If
the problem seems to be with your workstation, try the following,
in this order:
- Log
out of all programs and systems, reboot your computer, and
try again.
- If
you are unable to load reports, try uninstalling the Brio.Insight
plug-in and re-installing it. See the "Configuring Your
Computer" information at http://www.bai.berkeley.edu/bairs/bairsnew.htm
for details.
- If
the above doesn't solve the problem, or if the problem seems
particular to your HR-BAIRS account (rather than your workstation):
- If
you can log in to HR-BAIRS, unsubscribe from the report(s)
that seem to be a problem, then resubscribe to them and try
again.
- If
none of the above helps, contact the HRMS Help Desk at 643-4443,
or hrmshelp@uclink.berkeley.edu.
- If
applicable, take a "screen-shot" of the problem you're
experiencing. On Windows systems, a "snapshot" of
the active window can be put into the Clipboard by pressing
Alt-PrintScreen. You can then paste the screenshot into any
application document in which a picture can be displayed and
printed (such as MS-Word).
- When
you contact the Help Desk, explain what you've tried to do already.
If you haven't tried the steps detailed above, they may ask
you to do so (or may ask you to have your workstation support
staff try the steps).
- If
that doesn't resolve the problem, the HRMS Help Desk will involve
whomever is necessary to resolve the problem.
- The
HRMS Help Desk hours are given on the System
Availability and Support page of this website.
The data I'm seeing on my HR-BAIRS reports doesn't look
correct to me.
- Check
that the report limits, set on the Dashboard, reflect the data
you expect to see in your report. In the report itself, your
dashboard selections are listed in the "Selection Critria"
section. You may wish to pay particular attention to date specifications.
- If
the Dashboard settings look right, check the data you believe
to be in error in the HRMS application. The HR-BAIRS system is
designed to faithfully report on data in HRMS; if it's not right
in HRMS, it won't be right in HR-BAIRS!
- If
you've found an error in HR-BAIRS whose source does not
seem to be an error in the HRMS system itself, please contact
the HRMS Help Desk at 643-4443, or hrmshelp@uclink.
Let them know what you've already checked, and what the problem
seems to be. They will involve whomever is necessary to resolve
the problem. The HRMS Help Desk hours are given on the System
Availability and Support page of this website.
I would like to suggest a new report or a modification to
an existing report.
- Forward your request to hrbairs@berkeley.edu.
Let them know that your request is for a new report or a modification.
Be sure to include:
- Fields
needed on the report
- How
data should be grouped
- How
each section (groups and body) should be sorted
- A
"mock-up" if possible and appropriate
- A
brief description of the business need for this report.
- Your
request will be forwarded to the campus staff who review, group,
and prioritize reports for implementation and deployment.
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to HR-BAIRS Reporting Reference ToC
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