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Schedule and hold meetings requested by the employee and union representative within five days, if possible.
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Clarify the purpose of a meeting before scheduling it.
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Allow enough time for discussion of issues raised by you or the employee.
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Provide a location free of interruptions.
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Identify the appropriate participants.
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Concentrate on the issues/objectives of the meeting.
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Allow sufficient latitude for thorough discussion of the issues, but not for personal attacks or abuse.
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Maintain self-control.
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Know your own authority to make commitments on behalf of your department.
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Don't make commitments if you are not yet ready to do so.
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Summarize conclusions or agreements reached, if any.
