Performance Expectations = Results + Actions & Behaviors
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Results are often measured through the use of objectives and standards
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Actions and Behaviors can be measured through the use of performance dimensions.
Written, verifiable mutually understood performance expectations:
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Serve as an objective basis for communicating about performance
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Enable the employee to differentiate between acceptable and unacceptable results
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Increase job satisfaction because employees know when tasks are performed well
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Inform new employees of your expectations about job performance
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Encourage an open and trusting relationship with employees
