Career Awareness: Staff, Supervisor & Manager Competencies
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Click on the appropriate item for more information.
What are competencies?
Competencies are identified knowledge, skills, and abilities that describe employee traits which directly and positively impact the success of employees and organizations. Competencies can be objectively measured, enhanced, and improved through coaching and learning opportunities.
At UC Berkeley, competencies have been created for managers and supervisors, professional staff, and operational/technical staff.
Why are they important?
Competencies can help you identify the behaviors, knowledge, skills, and abilities that make high performing employees successful in their jobs. You can use them to help guide your professional development by fixing your attention on the goals and values that are needed at UC Berkeley.
How can you use these competencies?
Career success in an organization is both about what you do (applying your technical knowledge, skills, and ability) and how you do it (the consistent behaviors you demonstrate and choose to use) while interacting and communicating with others at work. By studying the UC Berkeley competencies and working to refine your own competence, you can take charge of your career and the work you do. You can empower yourself to make positive contributions at work and find the work you do rewarding and meaningful.
Study the competencies for your current level, but also the ones for other levels. Although the competencies have the same names, the descriptions are sometimes different and worth noting. You will learn what is needed for you to move to other levels within UC Berkeley by recognizing what competencies you will need to develop. Create a plan of action for yourself based on the competencies you wish to develop.
It can be very helpful for your career development to meet with your supervisor to gain their feedback and to brainstorm with them about ways that you can create learning and development opportunities to develop competencies that are needed in your unit and that would be beneficial for your career development.
UC Berkeley Manager/Supervisor Core Competencies
Click on any of the following items for more information:
Inclusiveness
Shows respect for people and their differences; promotes fairness and equity; engages the talents, experiences, and capabilities of others; fosters a sense of belonging; works to understand the perspectives of others; and creates opportunities for access and success.
Managing people
Coaches, evaluates, develops, inspires people; sets expectations, recognizes achievements, manages conflict, aligns performance goals with university goals, provides feedback, group leadership; delegates.
Stewardship and Managing Resources
Implements a process or takes some action that significantly reduces risk on campus (e.g., making information for decision-making more accessible, reliable, consistent, and secure; supporting continuity planning or emergency preparedness; etc.).
Problem Solving / Decision Making
Problem solving - Identifies problems, involves others in seeking solutions, conducts appropriate analyses, searches for best solutions; responds quickly to new challenges.
Decision-making - Makes clear, consistent, transparent decisions; acts with integrity in all decision making; distinguishes relevant from irrelevant information and makes timely decisions.
Strategic Planning and Organizing
Understands big picture and aligns priorities with broader goals, measures outcomes, uses feedback to redirect as needed, evaluates alternatives, solutions oriented, seeks alternatives and broad input; can see connections within complex issues.
Communication
Connects with peers, subordinates and customers, actively listens, clearly and effectively shares information, demonstrates effective oral and written communication skills, negotiates effectively.
Quality Improvement
Strives for efficient, effective, high quality performance in self and the unit; delivers timely and accurate results; resilient when responding to situations that are not going well; takes initiative to make improvements.
Leadership
Motivates others, accepts responsibility; demonstrates high level of political acumen; develops trust and credibility; expects honest and ethical behavior of self and others.
Teamwork
Encourages cooperation and collaboration; builds effective teams; works in partnership with others; is flexible.
Service Focus
Values the importance of delivering high quality, innovative service to internal and external clients; understands the needs of the client; customer service focus.
UC Berkeley Professional Staff Core Competencies
Click on any of the following items for more information:
Inclusiveness
Shows respect for people and their differences; promotes fairness and equity; engages the talents, experiences, and capabilities of others; fosters a sense of belonging; works to understand the perspectives of others; and creates opportunities for access and success.
Stewardship
Implements a process or takes some action that significantly reduces risk on campus (e.g., making information for decision-making more accessible, reliable, consistent, and secure; supporting continuity planning or emergency preparedness; etc.).
Problem Solving / Decision Making
Problem solving - Identifies problems, involves others in seeking solutions, conducts appropriate analyses, searches for best solutions; responds quickly to new challenges. Decision-making - Makes clear, consistent, transparent decisions; acts with integrity in all decision making; distinguishes relevant from irrelevant information and makes timely decisions.
Strategic Planning and Organizing
Understands big picture and aligns priorities with broader goals, measures outcomes, uses feedback to change as needed, evaluates alternatives, solutions oriented, seeks alternatives and broad input; can see connections within complex issues.
Communication
Connects with peers, subordinates and customers, actively listens, clearly and effectively shares information, demonstrates effective oral and written communication skills.
Quality improvement
Strives for efficient, effective, high quality performance in self and the unit; delivers timely and accurate results; resilient when responding to situations that are not going well; takes initiative to make improvements.
Leadership
Accepts responsibility for own work; develops trust and credibility; demonstrates honest and ethical behavior.
Teamwork
Cooperates and collaborates with colleagues as appropriate; works in partnership with others.
Service focus
Values the importance of delivering high quality, innovative service to internal and external clients; understands the needs of the client; customer service focus.
UC Berkeley Operational/Technical Staff Core Competencies
Click on any of the following items for more information:
Inclusiveness
Shows respect for people and their differences; promotes fairness and equity; engages the talents, experiences, and capabilities of others; fosters a sense of belonging; works to understand the perspectives of others; and creates opportunities for access and success.
Stewardship
Implements a process or takes some action that significantly reduces risk on campus (e.g., making information for decision-making more accessible, reliable, consistent, and secure; supporting continuity planning or emergency preparedness; etc.).
Problem Solving / Decision Making
Problem solving - Identifies problems, involves others in seeking solutions, conducts appropriate analyses, searches for best solutions; responds quickly to new challenges. Decision-making - Makes clear, consistent, transparent decisions; acts with integrity in all decision making; distinguishes relevant from irrelevant information and makes timely decisions.
Planning and Organizing
Achieves unit’s plans within timelines and resources; scopes, plans and schedules work; sets priorities and goals; anticipates and adjusts for problems; evaluates workloads; measures and evaluates performance against goals.
Communication
Connects with peers, subordinates and customers, actively listens, clearly and effectively shares information, demonstrates effective oral and written communication skills.
Quality Improvement
Strives for efficient, effective, high quality performance in self and the unit; delivers timely and accurate results; resilient when responding to situations that are not going well; takes initiative to make improvements.
Leadership
Accepts responsibility for own work; develops trust and credibility; demonstrates honest and ethical behavior.
Teamwork
Cooperates and collaborates with colleagues as appropriate; works in partnership with others.
Service focus
Values the importance of delivering high quality, innovative service to internal and external clients; understands the needs of the client; customer service focus.
