Knowledge Management

As we lose members of our workforce due to retirements or layoffs, we are also losing historical and critical knowledge. The steps to retaining this knowledge include:

1. Identify the critical knowledge
2. Identify who possesses the knowledge
3. Determine tools and systems to capture knowledge
4. Design strategies to transfer knowledge

Key strategies include:

1. S.O.P.s (documented standards of practice)
2. Communities of Practice
3. Mentorships
4. Internships
5. Job shadowing
6. Buddies
7. Working with retirees
8. Oral history interviews