Computing Resources Manager Technical Leveling Factors
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| LEVEL |
CRM I |
CRM II |
CRM III |
| Knowledge
and Skill |
Extensive knowledge of and competence to work at the highest level of systems analysis, development, and information management. Competent to coordinate and direct all activities of the unit to meet project deadlines and resolves conflicting demands of users. Competent to establish project schedules and budget estimates and for meeting these schedules. | Extensive knowledge of and competence to work at a high level of systems analysis, large systems development and information management. Competent to coordinate and lead all activities and the unit, through the efforts of subordinate supervisors, and resolve conflicting demands of resources by users. Competent to establish project schedules and budget estimates and for meeting those schedules. | Has a demonstrated ability to create a vision of a service or an application embodying advanced technologies or requiring the creation of new technologies. Extensive knowledge of and competence to work at a high level of systems analysis, development and information management. Competent to coordinate and direct all activities of the unit, through subordinate supervisor and technical managers, to meet project deadlines and resolve conflicting demands on users. Competent to establish project schedules and budge estimates and for meeting those schedules. |
| Problem
Solving and Decision Making |
Receives conceptual guidance, monitored on results of unit. Constrained only by managerial and policy direction. Has broad latitude in planning and scheduling work: and may deploy staff and equipment to achieve goals and objectives. | Receives conceptual guidance, monitored on results of unit. Constrained only by managerial and policy direction. Has broad latitude in planning and scheduling work; may assist in formation and implementation of hardware and software plans for entire campus; deploys staff and equipment to achieve goals and objectives. | Receives guidance in the form a broad organizational goals; monitored on results of unit. Constrained only by University- and Campus-level managerial and policy direction. Has broad latitude in planning and schedule work; and deploys staff and equipment to achieve goals and objectives.. |
| Working
Relationships |
Frequent interaction with subordinate staff, computer systems management, user department and senior divisional management. Consults with outside vendors and oversight management in the acquisition, installation, and testing of major applications and systems. Speaks on behalf of department and can commit staff and funds in the accomplishment of goals and objectives. | Frequent interaction with subordinate staff, computer systems management, user department and senior University and Campus management. Consults with outside vendors and oversight management in the acquisition, installation and testing of major applications and systems. Speaks on behalf of department and can commit staff and funds in the accomplishment of goals and objectives. | Frequent interaction with subordinate staff, computer systems management, user department and senior University and Campus management. Works with University and Campus on the development of pertinent policies. Consults with outside vendors and oversight management in the acquisition , installation and testing of major applications and systems. Speaks on behalf of department and can commit staff and funds in the accomplishment of goals and objectives. |
| Supervision
of Other Employees |
Directs work, measures results and evaluates performance of entry through specialist level professionals in computer systems function. Responsible for performance evaluation and management of assigned staff. | Establishes the direction and manages, through the efforts of computer systems supervisor, group leaders or project manages and their teams, supervises, the delivery of information systems service and advice to broad base of customer/users across the campus. May serve in the absence of Department Head. | Establishes the direction and supervises the performance of a large group or department that includes individuals at all levels. Serves as department head or leader of a large group. |
| Education
and Experience |
A typical way of obtaining the knowledge and skills outlined above includes an advanced degree in CS, Eng, Bus or related field, and progressively complex an currently applicable systems support and engineering experience, plus a minimum of two year of experience in a supervisory role of a complex computer systems unit. Often expertise and experience in a specific discipline or scientific field is required. | A typical way of obtaining the knowledge and skills outlined above includes an advanced degree in CS, Eng, Bus or related field, and progressively complex and currently applicable systems support and engineering experience, plus an minimum of 3+ year of experience in a managerial role of a complex computer systems unit. Often expertise and experience in a specific discipline or scientific field is required. | Demonstrated excellence in the management of progressively larger and more complex technical groups, including a minimum of 5 years of experience on a supervisory role of a complex computer systems unit. Often expertise and experience in a specific discipline of scientific field is required. |
| Overall Impact | Errors can impact the accomplishment of institutional goals and objectives, and have a major coast impact and cause disruption of operations. | Errors can impact the accomplishment of institutional goals and objectives, and have a major cost impact and cause disruption of operations. | Performance affects the perception of the University and Campus by the public. Errors can prevent the accomplishment of institutional goals and cause major disruptions of operations. |